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Frequently asked questions

  • What is the easiest way to manage practice policies in New Zealand?
    The easiest way to manage general practice policies in NZ is to use a digital policy management system like GPDocs. It provides up-to-date, compliant policy templates aligned with Foundation standards and New Zealand legislation—saving practices hours of manual work.
  • Can GPDocs help with policy version control?
    Yes. GPDocs is a secure online solution with automatic version control, so your team always accesses the most current policy—no more confusion over outdated documents.
  • How do I prepare for a Foundation standards assessment?
    Start by reviewing and updating all required policies for compliance with current standards. With GPDocs, your policies are already aligned with the latest Foundation requirements, making preparation faster, simpler, and less stressful.
  • What policies are required for NZ general practices?
    New Zealand general practices typically need policies covering complaints, privacy, clinical safety, infection prevention, adverse events, and more. GPDocs includes a full suite of policies mapped to Foundation, Cornerstone, and legislative requirements.
  • How often do practice policies need to be reviewed in NZ?
    Most policies should be reviewed on a three-year cycle, or when legislation or internal processes change. GPDocs includes built-in review schedules and our team proactively researches and updates your policies, so nothing falls through the cracks.
  • How do I get my team to actually follow our practice policies?
    With GPDocs, policies are easy to find and understand. We also include checklists and guidance to help the team plan and stay on top of routine compliance work. Our review schedule is another way to help you establsh accountability—without pestering.
  • What happens if our policies are out of date?
    Outdated policies can lead to legal risk, failed assessments, inconsistent care, and patient complaints. GPDocs helps you stay compliant and audit-ready with minimal effort.
  • Is GPDocs suitable for Cornerstone or Foundation practices?
    Yes. GPDocs is used by both Foundation and Cornerstone-accredited practices across NZ. It provides tailored support to meet the specific compliance requirements of each framework.
  • Can I get a demo of GPDocs before committing?
    Yes. We'd be happy to give you a demo so you can see how GPDocs works and whether it’s a good fit for your practice—no pressure to sign up.
  • How does GPDocs compare to writing our own policies?
    Writing policies from scratch is time-consuming and risky if you’re not a compliance expert. GPDocs gives you ready-to-use, legally aligned policies reviewed by policy specialists—saving hours and giving peace of mind.
  • How much time will GPDocs save us for assessment preparation?
    Many practices spend weeks—or even months—rewriting outdated policies manually. With GPDocs, you can get assessment-ready policies in hours, and avoid last-minute panic.
  • Can assessors see my policies?
    We encourage you to share a link to your GPDocs policies with your assessor. Most assessors know and love GPDocs because it makes their job straightforward. This is because our policies are explicitly linked to the assessment criteria.
  • What if our practice policies haven’t been updated in years?
    You’re not alone. Many NZ practices fall behind. GPDocs provides a simple path to get back on track with modern, legally compliant policies you can implement straight away—without starting from scratch.
  • Is GPDocs worth the investment for small practices?
    Yes. GPDocs can save small teams dozens of hours and help avoid the hidden costs of non-compliance—like failed assessments, legal risk, or staff burnout. One missed policy update can cost more than a year of subscribing to GPDocs.
  • How does GPDocs save time and money?
    By eliminating the need to write, update, and manage policies manually. GPDocs comes with a full suite of compliant, pre-written policies and automated updates—saving both staff time and external advisory fees.
  • Do I still need to hire a policy consultant if I use GPDocs?
    In most cases, no. GPDocs policies are reviewed by healthcare compliance experts and tailored to NZ general practice, removing the need for expensive policy writing consultants.
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